Help. Support

A real person reads every message, and there is one address for all of it: questions, problems, refunds, and anything about your own data.

Email us

Write to hello@thischapter.app. We aim to reply within one business day.

Something went wrong during an event

Write to us straight away and say which chapter it was. If the camera would not open, photos would not upload, or the album did not open when it should have, tell us roughly when it happened. That is usually enough for us to find it.

If guests are still at the event, say so in the first line and we will treat it as urgent.

Take a photo down

If you are in a photo in someone else’s chapter and you want it removed, ask the host, or write to us and we will take it down.

Refunds

A chapter for up to 10 guests is free. Bigger chapters are bought in the iPhone app, through the App Store, so Apple takes the payment and handles any refund, under its own rules. You can ask Apple at reportaproblem.apple.com. If you would like a hand with that, write to the address above with the chapter’s name.

Get a copy of your data, or delete it

You can delete your account yourself, any time, in the iPhone app: You > Account details > Delete account. It closes the chapters you hosted immediately, including for your guests, and cannot be undone; the photos in them, including ones your guests took, are erased from storage within 30 days. If you do not use the app, write to us from the email address you signed in with and we will do the same.

To get a copy of everything we hold about you, write to us from the email address you signed in with. We will do it within 30 days.

Questions about any of this: hello@thischapter.app.